At envesto.io, we take your privacy seriously. This policy explains what information we collect, how we use it, and the steps we take to protect it. Whether you’re requesting a property evaluation or simply browsing our site, you can trust that your data is handled responsibly, securely, and never sold to third parties.
1. Information We Collect
We collect two categories of information:
- Personally Identifiable Information (“PII”) – information that can identify you as an individual.
- Non-Personally Identifiable Information (“Non-PII”) – aggregated or anonymized data that does not directly identify you.
A. Personally Identifiable Information
We collect PII that you provide to us directly when you:
- Submit an online form requesting an offer for your property.
- Subscribe to email updates or newsletters.
- Request customer support.
- Provide feedback, testimonials, or survey responses.
This may include:
- Name
- Address
- Email address
- Phone number
- Property details (e.g., address, condition, ownership status)
- Any additional information you choose to provide potential transaction.
B. Automatically Collected Information
When you use our Sites, we may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Geolocation data (with your consent)
- Pages viewed and navigation patterns
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Property Evaluation: To assess and value properties you submit.
- Communications: To contact you by email, phone, text message, or mail regarding your inquiry or transaction.
- Transaction Processing: To facilitate, negotiate, and complete the purchase or sale of your property.
- Marketing: To send you relevant offers, promotions, and updates (with opt-out capability).
- Franchise or Partner Matching: To connect you with an Envesto.io partner, franchisee, or affiliated buyer in your area.
- Compliance: To enforce our Terms of Use and comply with applicable laws.
- Customer Feedback: To request surveys and improve our services.
We will never sell your personal information to third parties.
3. When We Share Your Information
We may share your information in the following circumstances:
- With Your Consent: To share with other investors or buyers interested in your property.
- Service Providers: With vendors who perform services for us (e.g., CRM systems, marketing, cloud hosting, analytics).
- Legal Obligations: To comply with a subpoena, court order, or applicable law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Fraud & Safety: When necessary to prevent fraud, enforce our agreements, or protect the rights and safety of our company, users, or the public.
4. Nonpublic Personal Information
We may collect “Nonpublic Personal Information” (NPI) through forms, transactions, and third-party sources such as consumer reporting agencies. NPI will be disclosed only as permitted by law, to affiliates for related services, or to non-affiliated third parties providing services on our behalf.
5. Testimonials & User-Provided Content
If you voluntarily submit a testimonial, review, or photo, you grant us the right to display and use it in our marketing materials, online or offline.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Improve Site performance.
- Personalize your experience.
- Measure the effectiveness of marketing campaigns.
- Serve relevant ads on our Sites and third-party platforms.
You can manage cookies through your browser settings. Disabling cookies may affect functionality.
7. Location-Based Services
If you enable location services, we may collect and process real-time location data to provide property listings and targeted offers. Location sharing can be disabled in your device settings.
8. Third-Party Links & Social Media
Our Sites may link to third-party websites or social platforms. We are not responsible for the privacy practices of those third parties. Please review their policies.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection of your data.
10. Children’s Privacy
Our Sites are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we learn we have inadvertently collected such information, we will delete it promptly.
11. Your Privacy Rights (California, Nevada, and Other States)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know what personal information we collect, use, and share.
- Right to Delete your personal information (subject to legal exceptions).
- Right to Correct inaccurate personal information.
- Right to Opt-Out of the sale or sharing of personal information.
- Right to Non-Discrimination for exercising privacy rights.
To exercise your rights, see Section 13.
12. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
13. How to Exercise Your Rights
You or your authorized agent can submit a privacy request by:
- [email protected]
- Envesto.io Privacy Team, 9540 Garland Rd. Suite 381-141 Dallas, TX 75218
- Phone
- 1-800-783-4467
We may require verification of your identity before fulfilling a request. We will respond within 45 days unless an extension is necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the “Effective Date” revised. Material changes may also be communicated by email or notice on our homepage.
15. Contact Us
For questions about this Privacy Policy or our data practices:
- Team
- Envesto.io Privacy Team
- [email protected]
- Envesto.io Privacy Team, 9540 Garland Rd. Suite 381-141 Dallas, TX 75218
- Phone
- 1-800-783-4467